SHIPPING AND RETURNS
DOMESTIC SHIPPING INFO
All products shipped using USPS First Class Mail INSURED $8! Due to "Covid Crisis" shipping mail loss issues.
Domestic shipping normally takes 3-5 business days within the US, but please allow a few extra days.
INTERNATIONAL SHIPPING INFO
We can ship to Australia, Canada, England, Germany, Ireland, Japan, New Zealand.
Need to pay through methods not listed on KGWoodcrafts?
Contact us, we have several methods in which we can bill you for whatever you'd like to purchase.
International shipping normally takes 15 - 21 days but can take as long as 60 days due to customs delays.
If your package is lost in transit, or delayed for more than 15 Days, please contact us through the contact page.
Shipping is Discreet for your Orders. Billing shows up on your credit card or bank statement as: KGWoodcrafts
The typical International USPS Priority Insured cost of shipping is approximately $45-55 USD.
*** If your item is lost or stolen in shipment, KGWoodcrafts offers a refund only minus the cost of shipping.
If you choose USPS International First Class Package Un-Insured the cost is approximately $18 - 25 USD,
*** but there is no refund or replacement warranty if the item is lost or stolen.
Note that there are restrictions on some products (Protected Exotic Wood Species), and some products cannot be shipped to international destinations, please check your local laws to be sure prior to ordering.
International Customers will be charged VAT/Tax and Customs Handling fees on orders entering the recipient's destination country in order to retrieve parcels for pickup.
No Used Returns are accepted due to the nature of the products we sell. Return policy is 14 Days, no questions asked on unused products. Email us to arrange Return Merchandise Authorization (RMA). Customer is responsible for return shipping fees and initial shipping fees will not be refunded, only the goods purchased. If we send you the wrong items or defective items, we'll handle the return shipping, please contact us for return shipping labels.
You may return any new, unopened and unused items within 14 days of delivery for a refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Refused parcels sent by KGWoodcrafts are subject to a 10% restocking fee. Returns missing items or showing signs of use subject to 15% Restocking Fee. Shipping costs are non refundable once an item has shipped, free shipping fees will be assessed on returns for refunds. Free Shipping fees incurred on the initial shipment will be deducted from the amount refunded in addition to the 15% Restocking Fee. Any parts/items missing from a return are subject to MSRP pricing on the items not included that were part of the initial order and will be deducted from the amount refunded.
Contact via email
27801 Ursuline Street
Saint Clair Shores, MI 48081, USA
Thank you in advance for your support of KGWoodcrafts!